Each one with the problem as customers describe it, the agents involved, and what it actually costs. The numbers are arithmetic from the published rates, not estimates.
The situation. A 6-person team handling 400 tickets a day, spending the first two hours of every shift sorting rather than solving.
The shape. Support Triage classifies and drafts on arrival; Workflow Runner routes anything below the confidence threshold to a human triage queue.
The situation. Two hundred form fills a week and one salesperson, so the bottom half of the list never gets touched.
The shape. Every lead is scored on arrival against a written ICP, with a drafted first-touch email attached. The rep works a ranked queue instead of a raw list.
The situation. Thirty supplier invoice layouts, all keyed by hand, with a two-week lag and a steady trickle of transposition errors.
The shape. Document Extractor returns typed fields with per-field confidence. Anything fully above 0.95 is auto-approved; the rest goes to a person.
The situation. Two hundred documents in a data room and four days to produce a view.
The shape. Research Analyst answers each diligence question across the whole corpus with citations, and flags where the documents contradict each other.
The situation. Three acquisitions merged into one CRM, with the same company present four times under different spellings.
The shape. Data Cleaner normalises and deduplicates in batches, returning a full change log so the team can audit before applying anything.
The situation. Decisions made in a call and forgotten by Thursday, with no record of who agreed to what.
The shape. Every transcript becomes decisions, owners, dated actions and the questions nobody answered.
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